Shipping policy

Shipping Policy – The Matcha

Domestic Shipping (New Zealand)
 • Processing Time: Orders are processed within 1–2 business days after payment confirmation.
 • Delivery Time: Overnight shipping (non-rural areas). Rural addresses may take longer.
 • Shipping Rates:
 • Free Overnight Shipping: Orders NZD $99.00 and up
 • Overnight Shipping – Non Rural: NZD $4.50
 • Rural Address Delivery: NZD $9.50
 • Signature Required – Non Rural: NZD $5.50

Australia Shipping
 • Processing Time: Orders are processed within 1–2 business days.
 • Delivery Time: Estimated 3–6 business days, depending on destination.
 • Shipping Rates:Standard: NZD $19.00,Free Overnight Shipping: Orders AUD $90.00 and up

Additional Information
 • All orders come with a tracking number, sent via email once dispatched.
 • Orders placed on weekends or public holidays will be processed on the next business day.
 • Customers are responsible for providing correct delivery information. Orders returned due to incorrect addresses may incur additional shipping fees.